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Free shipping on orders over $35 + free returns
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Shipping & Returns

Shipping

When you place an order in our nickfootwears.com store, your order will be shipped out within 12-24 hours after we received your payment and confirm your shipping address, Usually all orders are processed and shipped within 7 working days. If you want to tracking order, our online store will sent you email and tell you order tracking information for your packages as well as the website in which you could trace your order at. Then, You can use order tracking number to check the status of your order where.

Use commonly the following:

DHL 3-5 working days http://www.dhl.com/en.html
EMS 3-7 working days http://www.ems.com.cn/english.html
Other shipping methods 7-15 working days https://www.17track.net/en

Once the order is shipped, a tracking number will be emailed to you. Please follow the instructions on the email in order to track your package. With this tracking number, you can track the progress of your items from the time your order leaves our warehouse to the time it arrives to your door!

If you have any other question about shipping, please email us, i am very happy to help you solve you problem.

Returns

If you want to return a product, please email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged under the circumstances of unused and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated.

We strongly recommend that you use traceable shipping. If your goods lose on the way, you can trace the shipping company. For overseas orders this process sometimes can take up to 30 days. If you return your order, you will pay the return shipping fees for any damaged or defective items, or items not shipped as ordered. Original shipping fees are non-refundable.

We would replace/repair the products at no cost to the customers in the occasional event of manufacturing faults. If you want to return an item, please email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned unuesd and contain all the original packaging and labels. After receiving the return goods, we will refund your payment according to specific situation.

Over 99% of the items will be delivered safely. You don't need to pay extra money for the insurance, the shipping company will be responsible for all the items they undertake. In case your item get lost or damaged, we will be responsible for half of the loss.

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